Privacy Policy

1. Who we are

This policy applies to the KissMates mobile application and related KissMates services (collectively, the “Service”). “KissMates,” “we,” “our,” and “us” refer to the operator of the Service. You can reach our privacy and support team at info@uact.me.

2. Information we process

• Purchase and entitlement information: product and character identifiers, Apple transaction identifiers, purchase dates, expiration dates, and refund or revocation status, where needed to activate or restore paid access. We do not receive full card numbers from Apple.
• App preferences and usage state: language and subtitle preferences, selected characters, kiss counts, and other playback settings, which may be stored locally on your device and processed as needed to enforce usage limits.
• Support information you provide: the contact email and message you enter when seeking help. If you choose to include device details, we may receive the device model and operating-system version.
• Technical service information: request timestamps, IP addresses, error records, and related diagnostic data may be processed by our hosting and network providers to deliver and secure the Service.

We do not ask you to share your Apple Account password, payment-card number, or other sensitive login credentials with our support team.

3. How information is used

We use the information described above to deliver character videos and app features; verify in-app purchases; apply daily and 30-day access limits; restore eligible purchases; respond to support questions; prevent fraudulent activity; and maintain the reliability and security of the Service.

4. In-app purchases

Payments on iPhone and iPad are processed through Apple's In-App Purchase system. Apple manages payment information according to its own privacy terms. We may receive and verify limited transaction records to determine whether a particular character pass is active, expired, refunded, or revoked. A non-renewing character pass lasts for the stated period and does not renew automatically.

To help restore active passes on another Apple device, the app may request your permission to synchronize purchase history with Apple. The app verifies relevant Apple-signed transactions before restoring access.

5. Help & Support

If you contact info@uact.me or use our support form, we use the information you provide to investigate your question and communicate a resolution or update. Device model and operating-system details appear in the form to help diagnose issues; you can choose whether to include them in an email report. Do not put passwords or payment-card information in a support message.

Opening an email draft does not send it automatically: your email application must send the message for it to reach us.

6. Service providers and sharing

The Service uses vendors that may process information needed to perform their services, including Apple for in-app purchasing and device platforms, and cloud infrastructure providers such as Google Cloud for hosting and video delivery. Email providers may process messages you send to support. Each provider handles information under its applicable terms, security controls, and privacy policies.

We do not authorize service providers to use your information for unrelated purposes. We may also disclose information if required by law, to protect users, or to address fraud and security incidents.

7. Retention and deletion

We keep information for as long as reasonably needed for the purposes described in this policy, such as maintaining an active character pass, investigating support requests, fulfilling legal or accounting obligations, and protecting service security. Some information is stored only on your device and may be removed when you uninstall the app, although copies of records held by Apple or our providers may remain under their own retention rules.

To request access to or deletion of information we control, email info@uact.me with “KissMates Privacy Request” in the subject. We may need reasonable information to verify your request. Some records must be retained where required by law or needed to prevent misuse.

8. Security

We use security controls intended to protect the Service, including encrypted connections for communication with our systems and Apple purchase-verification services. No online service or transmission method can guarantee absolute security.

9. Your privacy choices

• You can choose your language and subtitle preferences.
• You can decide what you write in a support message, whether to include optional device details, and whether to send the email draft.
• You can request help accessing, correcting, or deleting information we control by contacting us.
• You can manage payment methods and view applicable purchase history through your Apple Account.

Depending on your location, additional privacy rights may apply. We will consider qualifying requests under applicable law.

10. Children's privacy

KissMates is designed for a general audience subject to its App Store age rating and is not intended to solicit personal information from children. If you believe a child has shared personal information with us improperly, contact us so we can review and address the request.

11. Changes to this policy

We may update this policy when the Service changes or privacy requirements evolve. The effective date at the top will be updated when material changes are made. Where required, we will provide additional notice or request consent.